Terms & Conditions

1. Definitions

For the purposes of this Agreement, the following terms shall have the meanings assigned to them below:

• "Platform" means the naga69 website accessible at https://naga69.cam, including all associated web pages, mobile interfaces, applications, and services.
• "Player" / "User" means any individual who accesses, registers on, or uses the Platform for any purpose.
• "Account" means the registered personal account created by a Player on the Platform.
• "Balance" means the real-money funds held in a Player's Account, denominated in Indonesian Rupiah (IDR / Rp).
• "Bonus Funds" means any promotional credits, free spins values, or conditional funds credited to a Player's Account under a specific promotion, subject to wagering requirements before withdrawal.
• "Wagering Requirement" means the number of times a bonus amount must be staked before winnings derived from that bonus become eligible for withdrawal.
• "KYC" (Know Your Customer) means the identity and address verification process mandated for all Players prior to processing withdrawals or upon request by the Company.
• "Restricted Territory" means any jurisdiction in which use of the Platform is prohibited by local law or where the Company has determined it cannot legally operate.
• "Services" means all gaming, betting, and ancillary services offered through the Platform, including but not limited to sports betting, live casino, slot games, togel (Indonesia's traditional numbers lottery), and sabung ayam (live cockfighting) wagering where available.

2. Eligibility

Use of the naga69 Platform is restricted to individuals who satisfy all of the following eligibility criteria simultaneously:

2.1 Age Requirement

You must be at least 21 years of age to register an Account or access any Services on the Platform. naga69 strictly enforces this minimum age requirement in accordance with responsible gaming best practices applicable to the Indonesian market. Players found to be under 21 years of age will have their Accounts immediately suspended and any Balance forfeited pending investigation.

2.2 Residency & Jurisdiction

The Platform primarily serves players residing in Indonesia. You are responsible for determining whether accessing the Platform is lawful in your jurisdiction. The Company does not represent that use of the Platform is legal in all locations. Players accessing the Platform from Restricted Territories do so at their own risk and in violation of this Agreement.

2.3 Legal Capacity

You must have full legal capacity to enter into binding contracts under applicable law. You must not be under any legal disability that would prevent you from entering into this Agreement.

2.4 Single Account Rule

Each individual Player is permitted to hold exactly one Account on the Platform. Multiple accounts owned by the same individual, household, IP address, device, or payment method are strictly prohibited and may result in permanent suspension of all associated Accounts and forfeiture of associated Balances.

2.5 Exclusion of Certain Persons

The following persons are not eligible to use the Platform and must not create an Account:

• Employees, directors, officers, or contractors of naga69 or any affiliated entity;
• Immediate family members of the above;
• Individuals who have previously been permanently self-excluded from naga69 or any affiliated platform;
• Persons subject to any court order or regulatory restriction prohibiting gambling activity.

3. Account Registration

3.1 Registration Process

To access the Services, Players must complete the registration process by providing accurate, complete, and current personal information as prompted during sign-up. Required information includes, but is not limited to: full legal name, date of birth, residential address in Indonesia, email address, and mobile phone number.

3.2 Accuracy of Information

You warrant that all information provided during registration and throughout your use of the Platform is true, accurate, current, and complete. You agree to update your Account information promptly if any details change. Providing false, misleading, or incomplete information constitutes a material breach of this Agreement.

3.3 Account Credentials

You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username and password. You must not share your Account credentials with any third party. naga69 will not be liable for any losses resulting from unauthorized use of your Account arising from your failure to keep credentials secure.

If you suspect unauthorized access to your Account, you must notify naga69 support immediately via live chat or email. Upon notification, the Company will take reasonable steps to secure the Account pending investigation.

3.4 Account Suspension & Closure

naga69 reserves the right to suspend, restrict, or permanently close any Account at its discretion, with or without prior notice, in circumstances including but not limited to: breach of this Agreement, suspected fraud or collusion, regulatory requirement, or failure to complete KYC verification within a reasonable time.

4. KYC Verification

4.1 Verification Requirement

All Players must complete identity verification (KYC) before the Company processes any withdrawal request. The Company may also require KYC completion at any point during a Player's use of the Platform, including at registration or following unusual account activity.

4.2 Required Documents

Players will typically be required to submit one or more of the following:

• Proof of Identity: KTP (Kartu Tanda Penduduk — Indonesian National Identity Card), valid passport, or driver's license;
• Proof of Address: Recent utility bill, bank statement, or official correspondence showing full name and residential address in Indonesia, dated within three months;
• Selfie Verification: A photograph of the Player holding their identity document next to their face;
• Proof of Payment Method: Evidence that the deposit payment method (bank account, e-wallet) belongs to the registered Account holder.

4.3 Processing Time

KYC documents submitted during standard business hours (08:00–22:00 WIB) are typically reviewed within 1 to 24 hours. The Company may request additional documentation if initial submissions are insufficient. Withdrawals will remain on hold until KYC is satisfactorily completed.

5. Deposits & Withdrawals

5.1 Accepted Payment Methods

naga69 accepts deposits and processes withdrawals through the following channels:

• Bank Transfer: BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, OCBC NISP, BSI (Bank Syariah Indonesia);
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja.

All transactions are processed in Indonesian Rupiah (IDR). The minimum deposit amount is Rp 50.000 unless otherwise specified for a particular payment channel or promotion.

5.2 Processing Times

• Deposits: Typically confirmed within 1 to 5 minutes for bank transfers and e-wallets during standard hours. Processing may be delayed during peak periods or scheduled bank maintenance windows.
• Withdrawals: Processed within 15 minutes to 24 hours, depending on the payment method selected and the Player's KYC verification status. First withdrawals from newly verified Accounts may require up to 24 hours for additional security checks.

5.3 Withdrawal Conditions

Withdrawals are subject to the following conditions:

• The Player's Account must be fully KYC-verified;
• The minimum withdrawal amount is Rp 100.000;
• Withdrawals must be made to a bank account or e-wallet registered in the Player's own name. Third-party withdrawals are strictly prohibited;
• The initial deposit must be wagered at least once (1x) before a withdrawal of deposit funds is permitted, as an anti-money-laundering measure;
• Active Bonus Funds must meet their respective Wagering Requirements before any associated winnings may be withdrawn.

5.4 Fees

naga69 does not charge fees on standard deposits or withdrawals. However, Players should be aware that their bank or e-wallet provider may apply independent transaction fees or processing charges. The Company is not responsible for fees levied by third-party payment providers.

5.5 Anti-Money Laundering

The Company maintains strict anti-money-laundering (AML) and counter-financing-of-terrorism (CFT) compliance procedures. Withdrawals must be made via the same method and channel used for the corresponding deposit wherever operationally possible. The Company reserves the right to request additional documentation, freeze funds, or report suspicious transactions to relevant authorities in accordance with applicable international AML regulations.

6. Bonuses & Promotions

6.1 General Bonus Terms

From time to time, naga69 offers promotional bonuses, free spins, cashback arrangements, and other incentives to eligible Players. All bonuses are governed by these General Terms and by the specific terms published alongside each individual promotion. In the event of any conflict, the specific promotion terms take precedence.

6.2 Wagering Requirements

Unless explicitly stated otherwise, all bonus credits are subject to a minimum wagering requirement before they may be withdrawn. Wagering requirements are expressed as a multiplier applied to the bonus amount (e.g., "30x" means the bonus amount must be staked thirty times in total). Players must review the specific wagering requirement, eligible games, and validity period before claiming any bonus.

6.3 Game Contribution Rates

Not all games contribute equally to clearing Wagering Requirements. Standard contribution rates are as follows, unless stated otherwise in specific promotion terms:

• Slot Games: 100% contribution;
• Live Casino (Baccarat, Roulette, Blackjack): 10% contribution;
• Sports Betting: contribution rate varies by odds and bet type (typically 100% for pre-match bets at odds ≥ 1.50);
• Progressive Jackpot Slots: 0% contribution.

6.4 Bonus Validity

All bonuses carry an expiry date from the time of crediting. Bonus Funds and any associated winnings that are not withdrawn before the expiry date will be forfeited. Validity periods are clearly stated in each promotion's specific terms.

6.5 Abuse & Collusion

naga69 takes bonus abuse seriously. Activities including but not limited to: creating multiple Accounts to claim bonuses more than once, systematic exploitation of bonus structures through mathematically low-risk betting strategies, coordinated play between multiple Accounts, or any other conduct deemed to constitute bonus abuse — will result in immediate Account suspension, forfeiture of Bonus Funds and associated winnings, and potential permanent ban from the Platform.

7. Gameplay Rules

7.1 Sports Betting

All sports bets are accepted subject to the prevailing odds displayed at the time of placement. naga69 offers markets on BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, Champions League, FIFA World Cup qualifiers, and other sporting events including bandar bola (football betting market) options. Bets placed after an event has started may be accepted for in-play (live) markets only, provided the bet is confirmed by the system before the triggering event occurs.

In the event of a technical malfunction or data feed interruption affecting odds, the Company reserves the right to void affected bets and return stakes to Players.

7.2 Casino Games

All casino games on the Platform operate using certified Random Number Generator (RNG) technology or, in the case of live dealer games, real-time dealing conducted in licensed studios. Published RTP figures reflect long-term statistical averages over millions of rounds; individual session outcomes may vary significantly.

7.3 Disputed Outcomes

In the event a Player disputes the outcome of a game or bet, the Company's records shall serve as the definitive record of all transactions. Players may raise disputes via live chat or email within 30 days of the disputed event. Disputes raised outside this window will not be considered.

8. Prohibited Conduct

Players are strictly prohibited from engaging in any of the following activities on or in connection with the Platform:

1. Registering more than one Account or assisting another person in circumventing the single-account rule;
2. Using automated scripts, bots, crawlers, or artificial intelligence tools to interact with the Platform;
3. Exploiting software bugs, glitches, or vulnerabilities — any such exploit must be reported to the Company immediately;
4. Colluding with other Players to manipulate game outcomes or exploit promotions;
5. Using the Platform for any money-laundering, terrorist-financing, or other illegal financial activity;
6. Providing false information during registration or KYC procedures;
7. Attempting to access another Player's Account without authorization;
8. Engaging in any conduct that disrupts or interferes with the normal operation of the Platform or its underlying infrastructure;
9. Reproducing, distributing, or commercially exploiting any content from the Platform without prior written consent from naga69;
10. Using a VPN, proxy, or other technical means to circumvent geographic restrictions or Account suspensions.

Violation of any prohibition listed in this section may result in immediate Account suspension, permanent ban, forfeiture of Account Balance, and referral to relevant law enforcement authorities where appropriate.

9. Responsible Gaming

naga69 is committed to promoting responsible gaming practices and player well-being. The Company provides a range of tools designed to help Players maintain control of their gambling activity:

• Deposit Limits: Players may set daily, weekly, or monthly deposit caps on their Account at any time via the Account settings panel or by contacting support;
• Session Time Limits: Players may configure automatic session reminders and time-out prompts;
• Self-Exclusion: Players who feel they need a break from gambling may request a temporary cooling-off period (minimum 24 hours) or permanent self-exclusion from the Platform;
• Reality Checks: Periodic on-screen notifications reminding Players of the duration and value of their current gaming session.

Players who believe their gambling may be causing harm are encouraged to contact our support team immediately. Full details of available tools and external support resources are set out on our dedicated Responsible Gaming page.

10. Intellectual Property

All content on the Platform, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, is the property of naga69 or its content suppliers and is protected by applicable international intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes. This licence does not include the right to reproduce, modify, distribute, publicly display, or create derivative works from any Platform content without the Company's express written consent.

The naga69 name, logo, and all related marks are trademarks of the Company. Unauthorized use of these marks is strictly prohibited.

11. Limitation of Liability

11.1 Platform Availability

The Company endeavors to maintain continuous Platform availability but does not guarantee uninterrupted or error-free access. Scheduled maintenance, emergency downtime, force majeure events, or third-party service failures may temporarily affect access. The Company shall not be liable for any loss arising from Platform unavailability.

11.2 Exclusion of Consequential Loss

To the fullest extent permitted by applicable law, naga69 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption, arising out of or in connection with your use of the Platform, regardless of whether such loss was foreseeable.

11.3 Cap on Liability

Where liability cannot be entirely excluded by law, the Company's total aggregate liability to any Player in respect of any claim or series of related claims shall not exceed the total amount deposited by that Player in the 30 days immediately preceding the event giving rise to the claim.

11.4 Player Responsibility

You acknowledge that gambling involves financial risk and that you participate in the Services entirely at your own risk. The Company provides gaming services as entertainment; it does not guarantee winnings and accepts no responsibility for gambling losses incurred by Players in the ordinary course of play.

12. Privacy & Data

The collection, processing, storage, and use of your personal data by naga69 is governed by our Privacy Policy, which forms an integral part of this Agreement and is incorporated herein by reference. By accepting these Terms & Conditions, you also acknowledge and accept the terms of the Privacy Policy.

In summary, naga69 collects personal data necessary to operate your Account, process transactions, complete KYC verification, prevent fraud, and provide customer support. Data is stored on secure servers with 256-bit SSL encryption and is not sold to unaffiliated third parties for marketing purposes.

13. Amendments

naga69 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Material changes will be communicated to registered Players via email or via an on-platform notification at least seven (7) days prior to taking effect, where reasonably practicable.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree to the amended terms, you must cease use of the Platform and may request Account closure and withdrawal of any remaining Balance.

The most current version of these Terms & Conditions is always accessible at https://naga69.cam/terms-conditions. The "Last Updated" date at the top of this page reflects the date of the most recent revision.

14. Governing Law

This Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with internationally recognized principles of contract law, as applied by the Company's licensing jurisdiction.

The parties agree that any dispute that cannot be resolved through good-faith negotiation between the Player and the Company's customer support team shall be referred to binding arbitration in accordance with internationally recognized arbitration rules. The language of arbitration proceedings shall be English.

Nothing in this clause limits the Company's right to seek injunctive or other equitable relief from a competent court in any jurisdiction to protect its intellectual property rights or prevent irreparable harm.

15. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the naga69 support team through any of the following channels:

• Live Chat: Available 24/7 directly on the Platform — average response time under two minutes during peak hours;
• WhatsApp Support: Available 24/7 for account-related inquiries;
• Email: [email protected] — responses within 4 to 12 hours.

Our support team includes native Indonesian-speaking agents who are available around the clock (24 hours a day, 7 days a week, including Indonesian public holidays such as Idul Fitri, Idul Adha, and Nyepi) to assist with any matter relating to your Account or these Terms.

When contacting support regarding a specific dispute or complaint, please provide your registered Account username, a description of the issue, and any relevant transaction reference numbers to allow our team to investigate efficiently.